FAQs

Orders & Payment

How do I place an order?

You can conveniently buy from our website. Simply add the products you like to the shopping cart.

You can check out using the following payment methods:

Amazon Pay

Amex

Apple Pay

Google Pay

Mastercard

PayPal

Shop Pay

Visa

What if I want to change or cancel my order?

Please be advised that we are unable to make changes to your order. If changes are required, the order will need to be cancelled and replaced with a new order.

Because we aim to process all orders as soon as possible it may not be possible to cancel your order, if this is the case you have the option to return your order for a refund or exchange.

Is my personal information safe with you?

Absolutely. We will not sell your personal information to anyone. If you have elected to receive special offers and coupons etc. from us, we will send you those. If you have elected otherwise, we will not bother you with emails other than messages concerning your order.

I see a transaction fee on my credit card, what is this?

The Country Pursuit website is run by the company David James, who are part of Drew Brady and the RUIA group. Your payment transaction will show on your statement as David James.

Do you take orders over the phone?

No, we don’t take orders over the telephone, due to data protection we do not have the facilities to take the card details.

Shipping & Delivery

Where do you ship from?

Our fulfilment warehouse is located in Leicester UK and your order will ship from that location.

How are parcels sent?

Royal Mail Tracked48 - Free Delivery - Delivery 3-5 working days

Royal Mail Tracked24 - £1 - Delivery 1-3 working days

DHL Next Day - £3 - Orders placed before 2pm will be delivered next working day

Parcels outside the UK are posted using international tracked postage.

Will tracking information be available?

Yes! You can track your order. Once your items have shipped, providing you have filled in your email address and mobile phone number, we will send you a confirmation email / SMS with a tracking number and link.

If I live in an EU country, will I be charged tax by customs?

All parcels being sent to EU countries will be processed using our IOSS number (Import One-Stop Shop). Therefore, the declaration of any collected tax will be made clear to Customs. This will enable a safe and quicker passage for your parcel.

PLEASE BE AWARE - The IOSS number is only valid for parcels
UNDER EUR 150.00 – If the price of your order is over EUR 150.00 you WILL be subject to border charges.

I need my socks fast! Do you a faster delivery option?

Yes, if you’re based in the UK, you can upgrade to next day delivery for £3 with DHL, or opt for our faster Royal Mail delivery service instead for an extra £1.